Delete your VivPilot account
You can delete your VivPilot account and its data at any time, in one of two ways:
1. In the app (immediately)
- Open the VivPilot app.
- Go to Settings → Advanced → My account.
- Tap “Delete my account and data” and confirm.
The account is deleted right away and the subscription stops automatically (no further payments).
2. Without the app (by request)
If the app is no longer installed, send us a deletion request with the phone number you signed in with:
- on WhatsApp: +40 745 891 976 (messages only), or
- by email: vivpilot.rs@gmail.com, subject “Delete VivPilot account”.
To make sure the request comes from the account holder, we may send an SMS code to that number. We delete the account within 30 days of the request and confirm it to you. An account created with “Sign in without SMS” has no phone number and can only be deleted from the app.
3. What is deleted
- the account and the phone number;
- trial days, pauses, sign-in sessions and the link to referred friends (“Bring a friend”);
- the Stripe subscription is stopped.
Offers read, settings, thresholds, shift reports and statistics are stored only on your phone: they are removed when you uninstall the app or clear its data in Android settings.
4. What we keep, and for how long
- Payment records and invoices, for as long as tax and accounting law requires.
- Up to 6 months after deletion: an irreversible fingerprint (SHA-256) of the phone number and of the device, not linked to any account, so the free trial and the 14-day bonus can be used only once. Your number cannot be recovered from it. It is deleted automatically after 6 months.
Details in the privacy policy.